Completing and reopening a project
How to complete a finished project, what completing changes, how to reopen a completed or cancelled project, and how Completed differs from Cancelled and Rejected.
A project stays Active until you close it. Completing a project marks the work as finished and frees its slot in your plan.
Complete a project
You can complete a project that is Active and has no draft invoices.
Open the project.
Click Complete Project at the bottom of the page.
Click Complete Project in the dialog to confirm.
Billow shows “Project completed.” and the status changes to Completed.
If the project has draft invoices, the Complete Project button is disabled:
This project has draft invoices. Send or delete them before completing it.
What completing changes
The status changes to Completed.
The project no longer counts toward your plan’s active project limit.
You can no longer create invoices on the project. To invoice again, for example for a late expense, reopen the project first.
The offer, the contract, the activity history and every invoice stay as they were. The offer was already locked when your client accepted it.
Reopen a project
You can reopen a project that is Completed or Cancelled.
Open the project.
Click Reopen Project at the bottom of the page.
Billow shows “Project reopened.” There is no confirmation dialog.
Reopened from | New status |
|---|---|
Completed | Active |
Cancelled, simple project | Active |
Cancelled, after your client accepted the offer | Active |
Cancelled, while the offer was waiting for your client | Offer Pending |
Reopening and your plan limit
A reopened project counts toward your plan’s active project limit again. If you are already at the limit, reopening is refused:
You’ve reached your plan’s limit of x active projects. Complete another project or upgrade your plan to reopen this one.
Complete or cancel another project first, or upgrade your plan.
Completed, Cancelled and Rejected
Set by | What it means | |
|---|---|---|
Completed | You | The work was done. |
Cancelled | You | You stopped the work. See Projects and their statuses. |
Rejected | Your client | Your client declined the offer on the share link. |
All three free a slot in your plan.
On a simple project, you can complete or cancel the project. Rejected never applies, because there is no offer to decline.
Activity feed
Completing, cancelling and reopening a project each appear in the project’s activity feed, with who did it and when.
