Failed payments, cancelling and read-only access
What changes when a payment fails, when you cancel, and when a subscription lapses.
Subscription state | What you can do |
|---|---|
Active, or in trial | Everything |
Payment failed, Stripe still retrying | Everything |
Cancelled, current period not over | Everything |
Lapsed, or cancelled and the period is over | Read-only |
Failed payments
Stripe retries on its own schedule. A failed payment does not restrict the workspace, and full access continues while Stripe retries.
Update your card from Settings → Plan & Billing and the banner clears.
Read-only access
A workspace goes read-only when a failed payment is never resolved, or when you cancel and the period runs out.
You can still:
View everything: accounts, projects, offers, invoices, all of it
Export all your data as a zip
Resubscribe
Change your password and security settings
Delete the workspace if you want to
You can’t create or edit anything: no new invoices, no editing projects, no inviting people, no settings changes.
Your data isn’t deleted automatically, but export it if you decide to leave Billow.
Cancelling
Owner only, from Settings → Plan & Billing.
Cancelling runs to the end of your current period. You keep full access until then.
Resume reverses a cancellation, and only works before the period ends. After that there’s no resume button, and coming back means choosing a plan and checking out again.
An export is available during the remaining period and afterwards in read-only. Export before you cancel if you want your own copy. See Exporting your data.
Deleting the workspace
Owner only, and the subscription has to be cancelled first. While a subscription is live you’ll see “Cancel your subscription before deleting this workspace.”
Export anything you want to keep first.
