Getting paid

Every invoice carries one payment method, set before you send.

Bank transfer

Your account details print on the invoice with a copy button on each field.

Billow is not notified when the money lands, so you mark the invoice paid. The paid date can be set to the day the money arrived rather than today. Future dates are rejected.

Add accounts under the Accounting settings.

Card

Your client pays on Stripe’s checkout page. The invoice is marked paid once Stripe confirms, with no action from you.

Card only appears as an option once Stripe is connected and verified. See Accepting card payments with Stripe.

Requirements for sending

Three conditions, each with the message you get when it is not met:

1. A payment method. “Choose a payment method before sending.”

2. An address on the account. “Client address is required before sending or sharing this document.”

3. The deposit paid, if this project has one. “The deposit invoice for this project must be paid first.”

Resending an invoice

Resend Invoice on the invoice page sends the same link again, as many times as you need. There is no code to regenerate, unlike offers.

Reminders

Billow emails you when an invoice is due soon or overdue. It sends nothing to your client on its own.

Reminder sits on the invoice’s status badge, on the invoice page and in the invoice list. It opens a dialog where you write the subject and body, and Billow fills in the invoice number, amount, due date, project, and link.

Reminders are available on sent invoices that are overdue or due on receipt.

No reminder reaches a client automatically.

Who the email comes from

Invoice emails, including reminders, go out under your workspace’s legal name. The body is signed by whoever sent it, and replies go to that person’s email address.

After payment

Billow sends no payment confirmation. Stripe may send its own card receipt for card payments. Billow sends nothing for bank transfers.

Reversing a payment is covered in Refunding an invoice.