Your trial and your subscription
How to start the 14-day trial, when your card is charged, how to update your card and find receipts, and who can manage billing.
Billow has no free tier. Every workspace runs on a 14-day trial or a paid plan, and only the workspace owner can manage its subscription.
Start your trial
A new workspace opens on the Choose Your Workspace Plan page until its owner picks a plan.
Choose Pay monthly or Pay yearly with the toggle above the plans.
Click Try [plan] for 14 Days on the plan you want.
Enter your card details on the Stripe checkout page and complete checkout.
Stripe returns you to Billow, which opens your cockpit.
The trial starts when you complete checkout. A card is required, and it is not charged during the trial. The trial covers any plan, with that plan’s limits.
If Billow could not confirm the subscription straight away, you see “Payment received. Your subscription will activate shortly.” Your access opens as soon as Stripe confirms it.
During the trial
The owner sees “You are on a free trial.” in the sidebar with the time left, and Settings → Plan & Billing shows a Trial Ends in badge.
Your card is charged for the first time when the 14 days are up.
If you cancel before the trial ends, your card is never charged. You keep access until the trial’s end date. See Cancelling.
One trial per workspace
The trial belongs to the workspace. Each workspace gets one trial, ever.
If a workspace’s subscription lapses and you subscribe again later, there is no second trial. Your card is charged as soon as you subscribe.
Being invited into someone else’s workspace does not use up a trial.
Update your card
Go to Settings → Plan & Billing.
In the Billing Information card, click Manage. If no card or billing email is on file yet, the button reads Manage billing information.
Update your payment method or billing contact on the Stripe page that opens.
Return to Billow from the Stripe page. The Billing Information card shows the new card.
The Stripe page only handles payment details and the billing contact. You change plans and cancel from Settings → Plan & Billing in Billow.
Receipts
Stripe charges your card and handles the tax on your Billow subscription, so receipts come from Stripe. To find one in your inbox, search for Stripe.
Past invoices are also listed under Billing History on Settings → Plan & Billing. Each row shows the date, status and total, with a Download link to the PDF.
Plan & Billing and Card Payments
Your settings contain two separate Stripe connections.
Where | What it is | |
|---|---|---|
Plan & Billing | Settings → Plan & Billing | You paying Billow |
Card Payments | Your clients paying you |
The two are independent. Cancelling your Billow subscription does not affect your Stripe Connect account, and disconnecting Stripe Connect does not affect your plan.
Who can manage billing
Only the workspace owner can see and change the subscription. Admins and members do not see the Plan & Billing tab in Settings. If the workspace needs a plan, they see “Ask your workspace owner to choose a plan to unlock access for everyone.”
